Welcome to Rainbow Foods (Pvt) Ltd

These terms and conditions outline the rules and regulations for the use of rainbowfoods.lk.

Rainbow Foods (Pvt) Ltd is located at:

Head Office:
70/5 Allen Avenue, Dehiwala, Sri Lanka

By accessing this website, you accept these terms and conditions in full. Do not continue to use Rainbow Foods (Pvt) Ltd’s website if you do not agree to all the terms and conditions stated here.

Terminology

• “Client,” “You,” “Your” means you, the person accessing this website and accepting the Company’s terms.

• “The Company,” “Ourselves,” “We,” “Our,” “Us” means Rainbow Foods (Pvt) Ltd.

• “Party,” “Parties” means both the Client and ourselves.

Cookies

We use cookies to improve functionality and enhance your experience. By using rainbowfoods.lk, you consent to our use of cookies in accordance with our Privacy Policy.

Cookies may be used to:

• Remember your preferences.

• Enable shopping cart and order processing.

• Collect analytical data to improve our services.

Some of our affiliates or advertising partners may also use cookies.

License

Unless otherwise stated, Rainbow Foods (Pvt) Ltd and/or its licensors own the intellectual property rights for all content on rainbowfoods.lk. All rights reserved.

You must not:

• Republish material without permission.

• Sell, rent, or sub-license material.

• Reproduce or copy material.

• Redistribute content, unless expressly made for redistribution.

Hyperlinking

Organizations allowed to link to our website without prior approval:

• Government agencies

• Search engines

• News organizations

• Online directory distributors listing us

• Systemwide Accredited Businesses (excluding non-profit fundraising groups)

Other organizations may request linking by emailing info@rainbowfoods.lk.

Approved links must:

• Not be misleading.

• Not falsely imply sponsorship or endorsement.

• Fit within the context of the linking party’s site.

No use of Rainbow Foods logos or other artwork for linking will be allowed without prior agreement.

iFrames

You may not frame our web pages without prior written consent.

Reservation of Rights

We reserve the right to:

• Request removal of any link to our website.

• Modify these terms and linking policy at any time.

Content Liability

We are not responsible for content appearing on external websites that link to us. You agree to indemnify us against all claims arising from your website.

Variations & Changes

Rainbow Foods reserves the right to:

• Modify or terminate the website or products/services without notice.

• Change these Terms and Conditions at any time.

• Offer value additions such as delivery, discounts, or promotions at our discretion.

User Monitoring and Communications

Your communications via website chat, email, or messaging platforms such as WhatsApp may be monitored or recorded in compliance with applicable law, for quality control and security purposes.

Product Availability

All products listed may not be in stock. In the event of unavailability after an order is placed, we will issue a refund.

Order confirmation emails or SMS are acknowledgments of receipt, not acceptance. Acceptance occurs when we verify inventory and confirm dispatch.

Payments

We accept:

• Bank Transfer

• Visa & MasterCard (processed via our payment gateway; handling fees may apply)

All orders are subject to our confirmation. Orders cannot be canceled after confirmation.

Delivery

Deliveries are handled by our logistics partners. Inspect products upon receipt. If damaged, do not accept the delivery. Signing the proof of delivery acknowledges the products were received in good condition.

Warranty

Warranty details are available on our warranty information page.

Returns

Returns & Exchanges:

• Refunds for change of mind are not accepted.

• If your item is defective, please contact info@rainbowfoods.lk or +94 77 772 0879 within 7 days.

Return address:

Rainbow Foods (Pvt) Ltd
70/5 Allen Avenue, Dehiwala, Sri Lanka

Returns must be in original packaging with the invoice. You are responsible for return shipping.

Non-returnable items:

• Perishable goods (frozen seafood, vegetables, fruits)

• Opened or used items

• Custom orders

Privacy Policy

Data Collection

We may collect:

• Contact details (name, email, phone)

• Delivery addresses

• Payment details (processed securely via payment providers)

• Communication logs (emails, chats, WhatsApp)

• Website usage data (cookies and analytics)

Use of Data

Your information is used to:

• Process orders

• Provide customer support

• Send updates and marketing communications

• Improve our products and services

We will never sell your personal data.

Third-Party Services

We may share data with:

• Payment gateways

• Courier services

• Analytics providers
  Only to fulfill orders and improve services.

Security

We implement security measures to protect your data. However, no system is 100% secure.

Your Rights

You may:

• Request access to your data.

• Request correction or deletion.

• Opt-out of marketing communications.

Contact us at info@rainbowfoods.lk for assistance.

 

Policy Updates

We may update this policy. Continued use of our website constitutes acceptance of the revised polic